“What motivates me most in my role at GCX is the opportunity to work at the intersection of technology, scale, and real-world customer impact.”
Could you share some insights into your background and how you came to join GCX?
After completing my engineering degree in Electronics and Telecommunications, I began my career as an L1 Network Engineer, supporting major customers such as Indian Airlines, Air India. Later, I had the opportunity to contribute to the design and deployment of a large-scale network spanning over 3,500 branches, along with the data centre infrastructure for Central Bank of India.
I later joined Capgemini, where I worked on network and security solutions for multinational clients. During this time, I was introduced to the rapidly evolving domain of Unified Communications and Contact Centres. I received formal training and certifications in these technologies and gradually shifted my focus toward UC, Contact Centres, and video conferencing solutions, continuously expanding my expertise in this area.
In 2014, I joined GCX (formerly Vanco) with the objective of applying my experience at a broader platform and product level. At GCX, I have been able to contribute to the development and evolution of Unified Communications offerings that support global, high-availability enterprise networks.
What motivates you in your role at GCX, and how do you maintain your inspiration?
What motivates me most in my role at GCX is the opportunity to work at the intersection of technology, scale, and real-world customer impact. GCX operates in a highly demanding global environment where reliability, performance, and innovation are critical, and being part of building and evolving Unified Communications platforms that support mission-critical enterprise networks is deeply fulfilling.
Over the years, my roles at GCX—from Solution Lead to Team Lead and Product Manager across UC and LAN—have enabled me to influence outcomes across customer success, team growth, and product direction. Strong mentorship from my manager has supported my growth both technically and strategically.
I maintain my inspiration by continuously learning and adapting to the evolving UC, Contact Centre, and LAN (wired and wireless) landscape, particularly as cloud, automation, and AI reshape these domains.
Is there a specific project or achievement at GCX that you are particularly proud of?
One achievement I am particularly proud of at GCX is leading the architecture, design, and delivery of a multi-tenant hosted Unified Communications platform. I worked closely with engineering, technical consultants, and customer operations teams to define the technical architecture, standardise deployment models, and ensure high availability, scalability, and security at a platform level. My primary responsibilities were technical in nature, including designing and building a highly available, geographically redundant platform. In parallel, I led the implementation team responsible for deploying UC & CC solutions for multiple customers, enabling efficient onboarding, operational consistency, and strong return on investment.
How do you approach challenges and overcome obstacles in your work?
I approach challenges with a structured and analytical mindset, first ensuring a clear understanding of the technical, operational, and business aspects of the problem. I break complex issues into manageable components, prioritise risks, and evaluate solutions based on impact, scalability, and long-term value.
I overcome obstacles through collaboration and clear communication, engaging the right stakeholders early and aligning teams toward a common objective. Having worked extensively in high-pressure enterprise environments, I am comfortable navigating ambiguity and guiding teams toward practical, sustainable solutions.
What role do your colleagues and team members play in your success at GCX?
I strongly believe that success at GCX is always a team outcome rather than an individual effort, especially when delivering complex platforms that demand shared ownership and accountability. My colleagues and team members play a critical role in my success at GCX. Delivering complex, high-availability UC and network platforms requires strong collaboration across different teams, and I rely heavily on their expertise and commitment.
I strongly believe in standardising tasks and driving automation to reduce human error and improve efficiency, reliability, and scalability. My team members play a vital role in this process by contributing their hands-on expertise to define standard workflows, validate automation approaches, and continuously improve operational practices. This collaborative approach ensures consistent service quality while enabling the team to focus on higher-value, complex engineering work.
Mutual trust, open communication, and a shared focus on quality and customer outcomes allow us to solve complex challenges effectively and consistently deliver reliable solutions.
Are there any mentors or individuals who have had a significant impact on your career here?
Yes, I have been fortunate to work with several mentors at GCX who have had a significant impact on my professional growth. Shalin Pinto provided strong technical mentorship during the design and build of the Unified Communications platform, helping me strengthen my architectural thinking and execution.
I have also learned extensively from my managers — Ashutosh Raut, Saleem Meethal, and Ramki—who guided me in developing leadership skills, stakeholder management, and decision-making over the years. Additionally, I am grateful to Jonathan Wright for giving me the opportunity to work on product development and for mentoring me on commercial, legal, marketing, and market analysis aspects, which broadened my perspective beyond pure engineering.
Together, these mentors and all colleagues have played a key role in shaping my technical depth, leadership approach, and product mindset at GCX.
How has your role evolved since joining GCX, and how have you grown as a professional?
Since joining GCX, my role has evolved from being primarily focused on solution delivery and technical execution to taking on broader responsibilities as solutions architect, team leadership, and product management.
Professionally, I have grown by developing a balanced skill set that combines deep technical expertise with leadership, stakeholder management, and product thinking. Exposure to cross-functional areas such as operations, commercial considerations, and product strategy has helped me make more informed decisions and deliver solutions that align technology with business objectives. This evolution has enabled me to contribute more strategically to GCX’s long-term offerings and customer success.
What advice would you offer to new employees or those striving to excel in their careers at GCX?
My advice to new employees or those aiming to excel at GCX would be to build a strong foundation in the core technologies while always keeping the customer and business impact in mind. Take the time to understand the product portfolio, operational processes, and service expectations, as GCX delivers services that are critical to customers’ day-to-day operations.
Be proactive in learning, ask questions, and seek mentorship early. Embrace standardisation and automation to improve efficiency and reliability, and don’t hesitate to take ownership of challenges. Most importantly, collaborate openly across teams—success at GCX comes from combining technical excellence with teamwork, accountability, and a continuous improvement mindset.